100cic Privacy Policy – Malaysian Player Data Protection

1. Introduction and Scope of Policy

100cic ("we", "Platform" or "100cic") is an online betting platform operator committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you register for or use any services provided by 100cic.

This policy applies to all users of the 100cic platform, including those who browse our website, register a new account, make deposits or withdrawals, use our mobile app, and those who interact with our customer support team through any communication channel.

By registering an account or continuing to use the 100cic platform, you confirm that you have read and understood this Privacy Policy and consent to us processing your personal data as described herein.

2. Information We Collect

100cic only collects information necessary for legitimate purposes in order to provide the best service to our players. The types of information we collect are as follows:

Data Categories	Example Information	Purpose of Collection
Identity Data	Full name, date of birth, identification card number	Identity verification (KYC) & legal compliance
Contact Data	Email address, phone number, residential address	Account communications & customer support
Financial Data	Bank account number, bank name, e-wallet information	Deposit & withdrawal processing
Technical Data	IP address, device type, browser, operating system	Account security & fraud detection
Activity Data	Game history, total wagering, wins	Account management & responsible gaming

We do not collect sensitive information such as biometric data, health information, or political affiliations unless required by applicable law. All data collection is conducted transparently and with the player's knowledge.

3. How We Use Your Information

The information we collect is used solely for legitimate purposes as stated below:

• Identity Verification (KYC): Verifying your identity to keep the platform free from fraud and to ensure compliance with applicable laws.
• Transaction Processing: Facilitating deposits, withdrawals, and all financial transactions in your account securely and promptly.
• Account Management: Allowing you to log in, manage account settings, claim bonuses, and access all platform features.
• Service Communications: Sending important notifications related to your account, security, promotions, and platform updates.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, multiple account usage, and other security threats.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance and support.
• Service Improvement: Analysing usage patterns to improve the overall user experience on the 100cic platform.
• Legal Compliance: Fulfilling reporting and compliance obligations to the relevant authorities when required by law.

4. Sharing Information with Third Parties

100cic does not sell, rent or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share your information with certain parties in order to deliver the services you have requested:

• Payment Providers: Financial institutions and payment service providers that process your deposits and withdrawals — only data required for the transaction is shared.
• Technical Service Providers: Cloud infrastructure providers, analytics services, and technical support that help us operate the platform securely.
• Regulatory Authority: Where required by Malaysian law or court order, we may be obligated to disclose information to the relevant authorities.
• Game Provider Partners: Game content providers may receive limited technical data necessary to display games correctly.

5. Data Security and Protection

100cic invests seriously in security infrastructure to ensure your personal and financial data is always protected. Key security measures we implement include:

• 256-bit SSL Encryption for all communications between your device and our servers — no data is transmitted in plain text.
• Two-Factor Authentication (2FA) available for all accounts to add an extra layer of security at login.
• 24/7 Threat Monitoring via an intrusion detection system that actively monitors for any suspicious activity.
• Fund Segregation – player funds are held separately from the company's operational funds in protected accounts.
• Regular Security Audits by independent third parties to ensure our systems meet the latest security standards.
• Internal Access Controls strict access controls ensure that only authorised staff can access player data, and only to the extent necessary for their role.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We therefore encourage you to take your own protective measures as well, such as using a strong password and not sharing your login credentials.

6. Cookies and Tracking Technologies

100cic uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and language preferences. The platform cannot function properly without these cookies.
• Performance Cookies: Collecting information on how visitors use our website to help us improve platform functionality and speed.
• Functional Cookies: Remembering your preferences such as display settings and game preferences to personalise your experience.
• Analytical Cookies: Helping us understand aggregate usage patterns for the continuous improvement of our services.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some platform features.

7. Data Retention Period

100cic retains your personal data for as long as your account is active or as long as it is needed to provide services to you. Following account closure, we retain certain records in accordance with applicable legal and regulatory requirements:

• Financial transaction records and KYC data are retained for the period stipulated under Malaysian law for audit and compliance purposes.
• Customer support communication logs are retained for a reasonable period for reference and dispute resolution.
• Technical data and access logs are retained for a limited period for security and fraud detection purposes.

Once the retention period has expired and there is no legal obligation requiring continued storage, your information will be securely deleted or anonymised.

8. Player Rights Regarding Personal Data

As a 100cic player whose data is processed under Malaysia's PDPA, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we update or correct any information that is inaccurate or out of date.
• Right to Deletion: In certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
• Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time, although this may affect our ability to provide certain services.

To exercise any of the above rights, please contact the 100cic customer support team via the platform's live chat. We will process your request within the timeframe stipulated under the PDPA.

9. Children's Data

The 100cic platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should we discover that data belonging to an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you find that someone under 18 has registered on our platform, please notify us immediately.

10. Amendments to Privacy Policy

100cic reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material amendments will be communicated to you via email notification or a prominent notice on our platform.

The "Updated" date at the top of this document will be revised whenever an amendment is made. We encourage you to review this Privacy Policy periodically. Your continued use of the 100cic platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or feedback regarding this Privacy Policy, please do not hesitate to contact our customer support team, available 24 hours a day, 7 days a week.